Privacy Policy

How What’s Up Montreal? collects, uses, stores, and protects personal information.

Privacy Policy — What’s Up Montreal?

Compliant with Québec Law 25 and Canada’s PIPEDA. Last updated: June 12, 2026

1. Introduction

This Privacy Policy explains how What’s Up Montreal? (“we”, “our”, “us”) collects, uses, stores, and protects personal information in accordance with Québec’s Law 25 and Canada’s PIPEDA.


By using our website whatsupmontreal.com, you agree to the practices described in this policy.

2. Privacy Officer

As required by Law 25, our designated Privacy Officer is:


Baghdassar Balyan


Email: hello@whatsupmtl.com

Adresse: 1507-3870 boul Saint-Elzéar O., Laval, QC, H7P 0K6.


This individual oversees compliance with our privacy practices and handles requests related to users’ rights.

3. Personal Information We Collect

We only collect the information necessary to communicate with businesses interested in our services.


3.1 Information provided through our form
  • Name
  • Company name
  • Email
  • Phone Number
  • Address
  • Website link
  • Description of the business need
3.2 Automatically collected information
  • IP address
  • Browsing data
  • Cookies and tracking technologies (view Cookie Policy)
3.3 Tracking tools used
  • Google Analytics
  • Meta Pixel
  • Hotjar

These tools may collect anonymized or pseudonymized data to analyze how the website is used.

4. Purpose of Collection

We use personal information to:

  • Contact businesses that submit our form
  • Assess whether we can provide services
  • Respond to inquiries
  • Send marketing communications (newsletter) with explicit consent
  • Improve our website and services
  • Comply with legal obligations

5. Consent

We obtain explicit consent for:

  • Marketing communications (newsletter)
  • Non-essential cookies
  • Form submissions

Consent may be withdrawn at any time.

6. Data Retention and Deletion

We retain personal information for up to 2 years after:

  • A refusal to collaborate
  • No response
  • The last meaningful interaction

After this period, data is securely deleted.

7. Sharing and Transfers

We do not sell or rent personal information.

We may share data with:

  • Technology providers (hosting, analytics)
  • Contracted partners bound by confidentiality

Some services may operate outside Québec or Canada. We comply with Law 25 requirements for cross-border transfers.

8. Data Security

We implement reasonable measures to protect data:

  • Restricted access
  • Secure protocols (HTTPS)
  • Protected storage
  • Measures against unauthorized access

9. Your Rights

You may request:

  • Access
  • Correction
  • Deletion
  • Portability
  • Withdrawal of consent
  • Information about cross-border transfers

To exercise your rights: hello@whatsupmtl.com

10. Automated Decision-Making

We do not use automated decision-making systems that significantly affect users.

11. Changes to This Policy

We may update this policy. The updated date will always be displayed at the top.

Access / Deletion / Correction Request

1. Introduction

In accordance with Québec’s Law 25 and Canada’s PIPEDA, individuals have the right to:

  • access the personal information we hold about them
  • request correction of incomplete, inaccurate, or ambiguous information
  • request deletion of their personal information
  • withdraw consent
  • obtain details about how their data is used and stored
  • request data portability (when applicable)

This page allows you to exercise these rights.

2. How to submit a request

You may submit an official request by emailing us at:

hello@whatsupmtl.com

Please include the following:

  • Your full name
  • The email address used in our forms
  • The type of request:
    • Access
    • Correction
    • Deletion
    • Withdrawal of consent
    • Portability
  • Any additional details needed to process your request

3. Identity verification

To protect your information, we may ask for:

  • email confirmation
  • information to validate your identity
  • clarifications regarding your request

We will never request sensitive documents (ID card, driver’s license, etc.) by email.

4. Processing time

We commit to responding:

  • within 30 days of receiving your request
  • or notifying you if additional time is required (complex cases)

5. Fees

All requests are free of charge, unless they require disproportionate effort. If so, we will notify you before proceeding.

6. Legal limitations

We may refuse a request if:

  • it concerns information protected by law
  • it compromises the security or privacy of others
  • it is abusive, repetitive, or clearly unfounded

We will always explain the reason for any refusal.

7. Contact — Privacy Officer

Baghdassar Balyan.

Email: hello@whatsupmtl.com

Adresse: 1507-3870 boul Saint-Elzéar O., Laval, QC, H7P 0K6.